Refund policy
At Everyday Pet Co., we want you and your pet to be happy with every order. If something isn’t right, we’ll help make it right.
30-Day Returns
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in the same condition you received them, and in the original packaging. You’ll also need your order number.
How to Start a Return
Email us at [support email] with your order number and the reason for your return. Please don’t send items back without contacting us first. Our products ship from partner warehouses, so we’ll give you the correct return address and instructions. Packages sent to any other address can’t be processed. For some lower-cost items, we may issue a refund without asking you to send the item back.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend a trackable shipping service, since we can’t be responsible for returns lost in transit.
Non-Returnable Items
- Grooming products that have been opened or used, for hygiene reasons
- Items marked “Final Sale”
- Gift cards
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn’t what you ordered, email us within 7 days of delivery at [support email]. Include your order number and a photo of the issue. We’ll send a free replacement or a full refund, including original shipping, and you won’t need to return the item.
Refunds
Once your return is received and inspected, or approved without a return, we’ll email you to confirm. Approved refunds go to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
To get a different size or color, return the original item and place a new order. That way you get the item you want as quickly as possible.
Order Cancellations
You can cancel for a full refund any time before your order ships. Email us as soon as possible, because orders are usually processed within 1–3 business days. Once an order has shipped, it can no longer be canceled, but it can be returned under this policy.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check with your bank or card issuer. If you still need help, contact us at [support email].
Contact Us
Everyday Pet Co.
Email: bottleneckautomations@gmail.com